1. Will you handle my billing issues or help me recover my expenses?
2. Can I have a copy of the report when you are finished?
3. Will I be advised as to the outcome of my case?
4. How long will it take to investigate my complaint?

Question: Will you handle my billing issues or help me recover my expenses?

Answer: No. The Investigative Unit does not handle billing disputes or issues related to financial reimbursement involving licensees. Other forums that may be appropriate for this issue are the Civil Courts, the Better Business Bureau, and the Consumer Protection Unit at the Department of Justice.

Question: Can I have a copy of the report when you are finished?

Answer: No. The Investigative Unit can not provide copies of investigations or information collected as part of our investigation to complainants or their legal representatives. Investigative files are exempt from the Freedom of Information Act requirements pursuant to 29 Del. C., § 10002 (d) (3).

Question: Will I be advised as to the outcome of my case?

Answer: Yes. Upon completion of an investigation into your complaint, you will receive a letter advising you of the outcome of the investigation. This letter will advise the determination of the Investigative Unit only. Further action, as deemed necessary, may be occurring in other forums such as the Attorney General's Office. If this is the case, your closure letter will advise you of this.

Question: How long will it take to investigate my complaint?

Answer: Investigations vary since they involve so many variables. Some cases are clear and involve a limited number of circumstances and upon assignment, can be completed quickly. Others take longer periods of time and are more complex. The Investigative Unit handles each case with care and diligence to ensure an accurate outcome. We will handle your complaint with that same level of care.