Department of State: Division of Professional Regulation: Investigative Unit

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Filing A Complaint


When to File a Complaint

You may file a complaint with the Division of Professional Regulation against a person or business that holds a professional license if you believe that the person has violated the law or rules of his or her profession or the business has violated the law or rules of its profession. The license law and regulations for each profession are available on this website.

You may also file a complaint against an unlicensed person who is practicing a profession that requires a professional license or against a business that is operating without the required professional license. To find out if the person or facility holds a professional license, see Verify License Online.

If you are a Delaware-licensed healthcare provider or other entity that is required to report a healthcare provider under your mandatory duty to report, see Mandatory Reports Related To Healthcare Providers. If you need to report child abuse or neglect, click Mandatory Reports of Child Abuse or Neglect.

Note that the Division cannot investigate complaints that solely concern billing or insurance issues. You may wish to file billing complaints with the Department of Justice Consumer Protection Division or insurance complaints with the Department of Insurance.

How to File a Complaint

To ensure that the Division's Investigative Unit receives all the information it needs to start an investigation, complete the Statement of Complaint form by following the instructions on the form.

  • Each complaint must state the name and contact information of the person filing the complaint. This person is called the complainant. This means that we cannot accept anonymous complaints. However, when appropriate, the Division may keep the complainant’s name confidential. The Division will make the determination based on the information submitted in the complaint.
  • Each complaint must state the name and location of the person or business the complaint is against. This person or business is called the respondent.

If you need to discuss your complaint with an investigator before submitting it, you may call (302) 744-4500 and ask to speak to an investigator.

What Happens Next?

When the Division receives a complaint, it takes the following actions within 15 days (or one week if it is a complaint about a licensee of the Board of Medical Licensure and Discipline) of receiving the complaint:

  • The Division sends the complainant a letter to acknowledge receiving the complaint.
  • The Division sends the complaint information to the respondent. Note that, when appropriate, the Division may keep the complainant’s name confidential.

The respondent may file an answer to the complaint with the Division within 20 calendar days of receiving the complaint.

The Division will advise you of the progress of your complaint at least every 90 days until it is resolved.

To find out the status of your complaint during the complaint process, you may call (302) 744-4500 or email customerservice.dpr@state.de.us. Or you may contact the investigator assigned to your complaint at Contact an Investigator.

 



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Last Updated: Monday, 22-Sep-2014 08:47:12 EDT
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