Effective 10/22/2020 a Security Code is no longer required for registration. If you are unable to reach us by phone, submit your inquiry via email at customerservice.dpr@delaware.gov. Please read the important COVID-19 information from the Division of Professional Regulation More Info

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Division of
Professional Regulation

Change Contact Information



The Division of Professional Regulation (DPR) sends all notices by email. The email notices we send contain important information about your personal and/or your facility’s professional license. Therefore, it is extremely important to keep your contact information, especially your email address, up-to-date at all times.


Step 1: Establish an Account and Log in to DELPROS

DELPROS is DPR’s online services portal. You must have a DELPROS user account in order to apply for or manage license(s), renew license(s), enter continuing education, request a roster or any other service request, and/or change your contact information. The following instructions show you how to create your DELPROS account. Once you establish your account, you may verify, add, or update your contact information.

Go to the DELPROS online portal, and then click on Apply/Manage a License and Service Requests.

If you:

  • are already an existing user, log in with your email address and password under the existing user section.
  • have not yet created a DELPROS user account, click on REGISTER.


Step 2:
Changing Personal Contact Information

Licensees and account users can verify, add, or update your contact information by logging into your user account on your DELPROS Dashboard. You’ll need to hover over the person icon in the dark blue banner on right hand side and click on the MANAGE PROFILE link in the drop-down. Then, follow the instructions on the left hand side of the page and click on the EDIT THIS INFORMATION link if you want to make a change. Then you can change your email, phone number, and correct any error with your Date of Birth. Please be advised that if you change your email address, it will become your new user ID to access DELPROS. You may also reset your password on this page if you need to.

To change or add a mailing, physical, and/or public address in DELPROS by logging into your user account. Once on Your DELPROS Dashboard, you will see the license(s) that you hold in tiles. Click on the Options button in your license tile. Choose Change Address and follow the directions. This will change the address on your account and therefore every license you have.


Step 2a: Changing a Person’s Name

To change your name on your account outside of the renewal period, you must submit a Service Request on the dark blue banner in your DELPROS Dashboard. Here, you can upload a legal document showing the change (e.g., copy of a marriage certificate, divorce decree). During the renewal period, you can answer “yes” to the question when asked if you need to change your name and upload your legal name change documentation to your renewal application.


Step 2b: Changing a Facility’s Email, Phone Number, and/or Primary Contact Person

If you do not personally hold a license, but will be the primary person managing a facility’s licensing (contact person, account user, owner, manager, licensing agent, or designated representative, or licensing agent, etc.), you must create a DELPROS user account. You should follow the instructions above to change your contact information and/or follow the instructions below to change the facility’s email address, phone numbers, and primary contact person.

Log in to your DELPROS user account. Go to the DELPROS online portal, and then click on Apply/Manage a License and Service Requests.
If you:

  • are already an existing user, log in with your email address and password under the existing user section.
  • have not yet created a DELPROS user account, click on REGISTER.

Once logged in, click on the button MANAGE FACILITY link in the drop-down under the head in the top right hand corner of the dark blue banner. Locate the facility that you need to make changes to and click on the pencil under the word Edit. Changes to email address, phone numbers, and the primary contact person can be made in the area that drops down. Click save.


Step 2c: Changing a Facility’s Name

The account user can request to change the name of the facility by submitting a Service Request. Based on the profession, you may not be permitted to change the name of the facility because law requires a new application for a new facility name.


Step 2d: Changing a Facility’s Address

The account user can change the mailing and public address of the facility account by clicking on the options button in the tile for the license you wish to make changes to and selecting Change Address from the drop-down. Based on the profession, you may not be permitted to change the location address because law requires a new application for a new facility location.

 


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