DELPROS Technical Assistance
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Common DELPROS Technical Issues
To view the information, click on the linked heading.
The following browsers are recommended when using DELPROS: Chrome, Safari, Firefox, or Edge. Internet Explorer (IE) is NOT compatible with DELPROS, therefore, the portal screens will not function or display properly. Click
for browser download instructions.
To apply for a license or submit a service request you must create your
user account. Go to the
online portal, and then click on
Apply/Manage a License and Service Requests
. If you:
If you do not see the facility license on your Dashboard then you have not associated your user to the Facility Account. Each facility account has its own unique security code. To associate your user to the facility license account, see
Register & Manage Facility
for instructions on how to clear the cache for Chrome, Safari, Firefox, or Edge web browsers.
To reset your password, click this link:
. Follow the password reset instructions on the screen.
Your reset link can only be used once and is valid for only 24 hours.
Before entering your email/username to reset your password, follow these suggested steps below to prevent errors:
First clear your web browser cache. Click
HERE for instructions. After clearing your web browser cache, close the browser completely, then open a new window.
Request the password reset link to be sent to your email.
Copy and paste the password reset link into your browser, rather than clicking on the link directly.
If you are experiencing issues with DELPROS, we suggest that you log into your DELPROS user account using a new incognito browser window. To open a new incognito window, click on the link below for that web browser:
Below are helpful articles to assist you in troubleshooting some issues with the following web browsers when using the
online licensure system.
Troubleshoot issues with…
If you are unable to complete the “captcha” during your registration as a new user for DELPROS, we suggest you try the following to update your current web browser to the latest version:
To update Google Chrome:
On your computer, open Chrome.
At the top right, click More.
Click Help. About Google Chrome.
Click Update Google Chrome. Important: If you can’t find this button, you’re on the latest version.
To update Microsoft Edge:
Click on the Main Menu button. First, make sure you are running Microsoft Edge and then click the Menu button in the top-right corner of the screen.
Hover over the “Help and Feedback” menu item.
Click “About Microsoft Edge” …
Edge will automatically check for updates.
Edge is now up to date.
To update Safari:
From the Apple menu in the corner of your screen, choose System Preferences.
In the System Preferences window, click Software Update.
If your System Preferences doesn’t include Software Update,
use the App Store to get updates instead. Install any updates or upgrades shown. The most up-to-date version of Safari is included with the
latest version of macOS.
To update Mozilla Firefox:
Click the menu button in the top right corner.
Click the Help button.
Select About Firefox.
Click Check for updates.
Click Restart Firefox to Update.
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