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Division of
Professional Regulation

DELPROS Technical Assistance

Common DELPROS Technical Issues

To view the information, click on the linked heading.

The following browsers are recommended when using DELPROS: Chrome, Safari, Firefox, or Edge. Internet Explorer (IE) is NOT compatible with DELPROS, therefore, the portal screens will not function or display properly. Click HERE for browser download instructions.
To apply for a license or submit a service request you must create your DELPROS user account. Go to the DELPROS online portal, and then click on Apply/Manage a License and Service Requests. If you:

For instructions to update your user profile in DELPROS, see DELPROS Portal – Manage Profile
If you are attempting to complete and submit a license application in DELPROS and your receive the below error message:

Error: Unexpected character (‘E'(code 69)): expected a valid value (number, String, array, object, ‘true’, ‘false’ or ‘null’) at input location [1,2]
This error message is a result of the system generating an invalid application number, such as “a0e8y000004E16d” instead of “APP-00123456”. To correct this error, complete the following:

  1. Refresh your screen and navigate back to your e-License Dashboard.
  2. Find the current pending application with the invalid application number.
  3. Under OPTIONS, select Withdraw Application.
  4. Start the new application again.
If you do not see the facility license on your Dashboard then you have not associated your user to the Facility Account. Each facility account has its own unique security code. To associate your user to the facility license account, see Register & Manage Facility.
Click HERE for instructions on how to clear the cache for Chrome, Safari, Firefox, or Edge web browsers.
NOTE: If using a company device (laptop, PC) and are on their network, there may be a firewall rule preventing you from resetting your password. We suggest that you try again from your personal network and on your own laptop or PC.

To reset your password, click this link: FORGOT PASSWORD. Follow the password reset instructions on the screen.

Your reset link can only be used once and is valid for only 24 hours.

Before entering your email/username to reset your password, follow these suggested steps below to prevent errors:

  1. First clear your web browser cache. Click HERE for instructions.
  2. After clearing your web browser cache, close the browser completely, then open a new window.
  3. Request the password reset link to be sent to your email.
  4. Copy and paste the password reset link into your browser, rather than clicking on the link directly.
If you are experiencing issues with DELPROS, we suggest that you log into your DELPROS user account using a new incognito browser window. To open a new incognito window, click on the link below for that web browser:

Below are helpful articles to assist you in troubleshooting some issues with the following web browsers when using the DELPROS online licensure system.

Troubleshoot issues with…

If you are unable to complete the “captcha” during your registration as a new user for DELPROS, we suggest you try the following to update your current web browser to the latest version:

To update Google Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More.
  3. Click Help. About Google Chrome.
  4. Click Update Google Chrome. Important: If you can’t find this button, you’re on the latest version.
  5. Click Relaunch.

To update Microsoft Edge:

  1. Click on the Main Menu button. First, make sure you are running Microsoft Edge and then click the Menu button in the top-right corner of the screen.
  2. Hover over the “Help and Feedback” menu item.
  3. Click “About Microsoft Edge” …
  4. Edge will automatically check for updates.
  5. Edge is now up to date.

To update Safari:

  1. From the Apple menu  in the corner of your screen, choose System Preferences.
  2. In the System Preferences window, click Software Update.
  3. If your System Preferences doesn’t include Software Update, use the App Store to get updates instead.
  4. Install any updates or upgrades shown. The most up-to-date version of Safari is included with the latest version of macOS.

To update Mozilla Firefox:

  1. Click the menu button in the top right corner.
  2. Click the Help button.
  3. Select About Firefox.
  4. Click Check for updates.
  5. Click Update.
  6. Click Restart Firefox to Update.
Click HERE to navigate to an external site with instructions on how to you can use “Desktop Mode” on your mobile device (Android or IOS). As an alternative, you may google how to use desktop mode on your mobile device as well.

Your technical issue is not listed?

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