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Division of
Professional Regulation

Frequently Asked Licensing Questions



The drop-down below links to all the Frequently Asked Questions (FAQs) on the Division of Professional Regulation website. Use the scroll bar to find the FAQs you want, select the topic and click the "GO" button.



Question: How do I change my email address, phone number, date of birth, and/or gender on my license record without access to the email address on my license record (old email)? I DO KNOW my DELPROS password.

Answer: You can still log into DELPROS because your old email is probably the email address you registered with, and it is your username. Log into your DELPROS user account with your old email address (username) and password. Then, on your dashboard, you can change your email address, phone number, date of birth and/or gender yourself by clicking on the person icon at the top left side of blue banner and clicking on Manage Profile. Once changed, your new email will become your new username. You can use the same password for your new username or you can change it yourself on the log in screen.

 

Question: How do I change my email address, phone number, date of birth, and/or gender on my license record without access to the email address on my license record (old email)? I DO NOT KNOW my DELPROS password.

Answer: You have to know the email address that you registered with and your password in order to log into DELPROS. Because your old email address is probably your DELPROS username, you will have to have your password reset, along with the email change. To have your email address changed, please call customer service at 302-744-4500 and advise the representative that you need a password reset emailed to your NEW email address. They will put you through to the technical team who can securely change your email address and send you a password reset to your new email address. After you get your password reset email from us, you can change your email address, phone number, date of birth, and/or gender yourself by clicking on the person icon at the top left side of blue banner and clicking on Manage Profile. Once changed, your new email will become your new username. You can use the same password for your new username or you can change it yourself on the log in screen.

 

Question: How do I change my mailing address on my license record if I can’t log into my DELPROS user account?

Follow the answer below on how to your change your address based on the reason why you can’t log into DELPROS:

Answer 1: If you know your username but do not know your password, enter your user name (email address that you registered with) on the EXISTING USER side of DELPROS home page. Click on the FORGOT PASSWORD You will be sent an email to the email address we have on file with a link to reset your password. Click on the link in the email and follow the instructions on resetting your password. Once reset, the system will log you into your dashboard. Here, you will click on OPTIONS in your license tile and select Change Address.
 
Answer 2: If you know your password, but do not know your username, click on the FORGOT USERNAME link on the EXISTING USER side of DELPROS home page. HINT: Your username is your email address that you registered in DELPROS with. Enter your license number or name, then CHOOSE IT when you see the CORRECT license in the drop down. The system will show you your username. Enter your password and LOGIN. Once reset, the system will log you into your dashboard. Here, you will click on OPTIONS in your license tile and select Change Address.
 
Answer 3: If you recently got a new email address but have not updated it with us yet, you will not get the password reset link that we send because the email will go to the email address we have on file. If you don’t have access to your old email account, call 302-744-4500 and advise the representative that you need a password reset and it must be emailed to your new email address. The technical team will have to securely change your email and send you a reset password link to your new email address. Click on the link in the email that you receive and follow the instructions on resetting your password. Once reset, the system will log you into your dashboard. Here, you will click on OPTIONS in your license tile and select Change Address.

 

Question: Why does the Division of Professional Regulation (DPR) only send communications by email?

Answer: Email is the fastest, most environmentally-friendly, and most cost-effective way to send you important information.

 

Question:  What kind of communications does DPR send by email?

Answer: DPR sends many kinds of license-related correspondence by email.  Examples include:

  • Application Receipt – advises you that we have received your license application and gives you information about checking the status of your application
  • Audit Notices – notifies you that you have been selected for a mandatory audit of your required continuing education
  • License Issuance – explains important information about your newly issued license, including your reporting responsibilities, the renewal process and any continuing education required
  • Renewal Notices – alerts you to the upcoming renewal of your license
  • Expiration Notices – warns you that your license has expired and it is not legal to continue practicing
  • Notifications – explains issues with your application or license that needs your attention
  • Mass Communications – alerts you to changes, such as in the law or rules for your profession, and how the changes impact you.

 

Question: Will my professional license be emailed to me?

Answer: No. DELPROS, our online services portal, conveniently allows you to print your license from home or work online. After logging in, from your license tile under OPTIONS on the left, click Download Certificate or Download Wallet Card. You may print as many copies as you need.

 

How do I change my name, address, email, or other contact information on my license record?

Answer: To change your name on your account outside of the renewal period, you must submit a Service Request on the dark blue banner in your DELPROS Dashboard. Here, you can upload a legal document showing the change (e.g., copy of a marriage certificate, divorce decree). During the renewal period, you can answer “yes” to the question when asked if you need to change your name and upload your legal name change documentation to your renewal application.

For instructions on how to change all other contact information on your personal and/or facility’s profile, click on change contact information.

 

Question: What if I don’t have an email address?

Answer:  To receive communications from DPR, you must create an email address. Most Internet Service Providers offer free email addresses. We urge you to use a personal, not work, email address for correspondence from DPR.  Similarly, it’s not a good idea to use an email address that you share with other people.

 

Question: Will DPR give out my personal email to anyone?

Answer:  Your email is considered private data, not public, and we will not disclose it. However, other state agencies, besides DPR, may use the email address to send a mass communication in connection with other state businesses.

 

Question: I have an email address on my license record, but I haven’t received any emails from DPR. Why?

Answer: If you think you missed a communication about your professional license, take these precautions:

  • Verify that DPR has the correct email address for you on file. In order to verify your information, you must have a DELPROS account. If you do not have an account in DELPROS yet, create one by clicking on the Apply/Manage a License and Service Requests tile on the home page. Then login using your user id and password.  Once logged in, click on the Manage Profile link under the head in the right-hand corner of the dark blue banner.  Follow the instructions on the left-hand side of the page to verify or update your contact information.
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  • Check your Spam or Junk folders to see if there are emails from addresses that end @delaware.gov. Sometimes email providers block State emails and categorize them as Junk or Spam.  If you find an email from DPR, click “Never Block Sender’s Domain” to stop future emails from being routed to Spam or Junk.
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  • You can also ensure that your email provider doesn’t block DPR emails by marking the following addresses as safe: customerservice.dpr@delaware.gov, and DOSDPR_Do_Not_Reply@delaware.gov.
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    If you have any questions, contact Customer Service by phone at 302-744-4500 or by email at customerservice.dpr.@delaware.gov.

     

    Question: The application I am filing requires me to obtain State of Delaware and Federal Bureau of Investigation criminal background checks. I am outside the United States. How do I submit my fingerprints to obtain the criminal background checks?

    Answer: Follow the detailed instructions for Applicants Not in Delaware on the Criminal History Record Check Authorization form.

     

    Question: The agency I work for will pay my application fee(s). How can the agency pay for my application(s)?

    Answer: See Delegating Payment.

     

    Question: Where to send license verifications from other states?

    Answer:
    Electronic directly from the jurisdiction:
    Email license verifications to DE_DPR_VERIFICATIONS@delaware.gov

    By Mail directly from the jurisdiction:
    Delaware Division of Professional Regulation
    861 Silver Lake Blvd, Suite 203
    Dover, DE 19904

     

    Question: Where to send official transcripts from a high school or college/university?

    Answer:
    Electronic directly from a high school or college/university:
    Email transcripts to DE_DPR_TRANSCRIPTS@delaware.gov

    By Mail directly from a high school or college/university:
    Delaware Division of Professional Regulation
    861 Silver Lake Blvd, Suite 203
    Dover, DE 19904

     

    Question: How do I obtain compact privileges as a Delaware Physical Therapist (PT) or Physical Therapy Assistant (PTA)?

    Answer:  You must hold an active Delaware PT or PTA license. For information on how to obtain compact privileges go to https://ptcompact.org/How-to-Get-Privileges.


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