The drop-down below links to all the Frequently Asked Questions (FAQs) on the Division of Professional Regulation website. Use the scroll bar to find the FAQs you want, select the topic and click the "GO" button.

Question: Why does the Division of Professional Regulation (DPR) send many communications only by email?

Answer: Email is the fastest, most environmentally-friendly, and most cost-effective way to send you important information.

Question:  What kind of communications does DPR send by email?

Answer: DPR sends many kinds of license-related correspondence by email.  Examples include:

• Application Receipt—acknowledge that we have received your license application and give you information about checking the status of your application
• License Issuance—explain important information about your newly issued license, including your reporting responsibilities, the renewal process and any continuing education required
• Renewal Notices—alert you to the upcoming renewal of your license
• Expiration Notices—warn you that your license has expired and it is not legal to continue practicing
• Notifications—explain issues with your application or license that need your attention
• Mass Communications—alert you to changes, such as in the law or rules for your profession, and how the changes impact you.

Question: Will my professional license be emailed to me?

Answer: No.  Professional licenses are currently sent by mail.

Question: How do I verify, add or update my email address on my license record?

Answer: To verify or update your contact information, click Online Services for Licensees (or enter https://dpronline.delaware.gov in your browser).  After logging in, click Update Contact Information to add or update your email address. Going forward, it is important to keep your email address and other contact information up-to-date.

Question: What if I don’t have an email address?

Answer:  To receive future communications from DPR, you must create an email address. Most Internet Service Providers offer free email addresses. We urge you to use a personal, not work, email address for correspondence from DPR.  Similarly, it’s not a good idea to use an email address that you share with other people.

Question: Will DPR give out my personal email to anyone?

Answer:  Your email is considered private, not public, data and, as such, we will not disclose it. However, other state agencies besides DPR may use the email address to send a mass communication in connection with other state business.

Question: I have an email address on my license record, but I haven’t received any emails from DPR. Why?

Answer: If you think you missed a communication about your professional license, take these precautions:

1. Verify that DPR has the correct email address for you on file. You can do this by clicking Online Services for Licensees and logging in. If you need to correct the contact information, follow the instructions.
2. Check your Spam or Junk folders to see if there are emails from addresses that end @state.de.us. Sometimes email providers block State emails and categorize them as Junk or Spam.  Check your Spam or Junk folder.  If you find an email from DPR, click “Never Block Sender’s Domain” to stop future emails from being routed to Spam or Junk.
3. You can also ensure that your email provider doesn’t block DPR emails by marking the following addresses as safe: customerservice.dpr@state.de.us, and DOSDPR_Do_Not_Reply@state.de.us.

If you have any questions, contact Customer Service by phone at 302-744-4500 or by email at customerservice.dpr.@state.de.us.

Question: The application I am filing requires me to obtain State of Delaware and Federal Bureau of Investigation criminal background checks. I am outside the United States. How do I submit my fingerprints to obtain the criminal background checks?

Answer: You may print a FD-258 fingerprint form available on the Federal Bureau of Investigation website at www.fbi.gov, choose Stats & Services, then Identity History Summary Checks, then FD-258 Fingerprint Card. You may print the form on regular paper. Take the form to your local police agency to be fingerprinted. When you have the fingerprints, follow the instructions on the Criminal History Record Check Authorization form, included with your application form, to submit your fingerprints to the Delaware State Bureau of Identification.