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**IMPORTANT: For important information about the Social Work Grandfather Provision deadline, see Grandfather Provision**
If you are unable to reach us by phone, submit your inquiry via email at firstname.lastname@example.org. Please read the important COVID-19 information from the Division of Professional Regulation. More Info
The drop-down below links to all the Frequently Asked Questions (FAQs) on the Division of Professional Regulation website. Use the scroll bar to find the FAQs you want, select the topic and click the "GO" button.
Question: Why does the Division of Professional Regulation (DPR) only send communications by email?
Answer: Email is the fastest, most environmentally-friendly, and most cost-effective way to send you important information.
Question: What kind of communications does DPR send by email?
Answer: DPR sends many kinds of license-related correspondence by email. Examples include:
Question: Will my professional license be emailed to me?
Answer: No. DELPROS, our online services portal, conveniently allows you to print your license at home or work. You may print as many copies as you need.
How do I change my name, address, email, or other contact information on my license record?
Answer: To change your name on your account outside of the renewal period, you must submit a Service Request on the dark blue banner in your DELPROS Dashboard. Here, you can upload a legal document showing the change (e.g., copy of a marriage certificate, divorce decree). During the renewal period, you can answer “yes” to the question when asked if you need to change your name and upload your legal name change documentation to your renewal application.
For instructions on how to change all other contact information on your personal and/or facility’s profile, click on change contact information.
Question: What if I don’t have an email address?
Answer: To receive communications from DPR, you must create an email address. Most Internet Service Providers offer free email addresses. We urge you to use a personal, not work, email address for correspondence from DPR. Similarly, it’s not a good idea to use an email address that you share with other people.
Question: Will DPR give out my personal email to anyone?
Answer: Your email is considered private data, not public, and we will not disclose it. However, other state agencies, besides DPR, may use the email address to send a mass communication in connection with other state business.
Question: I have an email address on my license record, but I haven’t received any emails from DPR. Why?
Answer: If you think you missed a communication about your professional license, take these precautions:
If you have any questions, contact Customer Service by phone at 302-744-4500 or by email at customerservice.dpr.@delaware.gov.
Question: The application I am filing requires me to obtain State of Delaware and Federal Bureau of Investigation criminal background checks. I am outside the United States. How do I submit my fingerprints to obtain the criminal background checks?
Answer: Follow the detailed instructions for Applicants Not in Delaware on the Criminal History Record Check Authorization form.
Question: The agency I work for will pay my application fee(s). How can the agency pay for my application(s)?
Answer: See Delegating Payment.
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