Division of
Professional Regulation

Filing A Complaint

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**⚠️ Before You File a Complaint: Know What DPR Does Not Investigate**

The Division of Professional Regulation (DPR) has limited jurisdiction. Please review the list below before submitting a complaint. DPR does not license or investigate the following professions, trades, or subject matters:

❌ Common Complaint Topics Outside Our Jurisdiction

LLCs or Corporations – Delaware Division of Corporations
Insurance coverage issues or denials – Delaware Department of Insurance
Consumer Fraud or billing disputes – Delaware Department of Justice – Consumer Protection Division
Restaurants / Retail – Better Business Bureau
Workplace Discrimination – Delaware Department of Labor
Civil Rights Discrimination – Division of Human & Civil Rights
Contractual Disputes – Justice of the Peace Court
Timeshare Complaints – Federal Trade Commission
Landlord-Tenant Issues – Delaware Landlord Tenant Code

🛑 Additional Services Not Licensed by DPR

Vehicles and Towing
General Contractors (including Home Builders)

🧑‍⚕️ Discharge by a Practitioner

Per the AMA Code of Ethics, Opinion 8.11, a physician may discharge a patient with or without cause, provided appropriate notification is given.

When to File a Complaint

You may file a complaint with the Division of Professional Regulation (DPR) if:

A licensed professional or business has violated laws or regulations
An unlicensed person or business is practicing a profession that requires a license
Mandatory Reporting – If you are a Delaware-licensed healthcare provider or entity with a duty to report another provider, visit Mandatory Reports Related to Healthcare Providers.
- To report child abuse or neglect, visit Mandatory Reports of Child Abuse or Neglect.

To verify the status of a license, select the DELPROS Search & Verify License link.

How to File a Complaint

To begin the complaint process in DELPROS, select the File a Complaint link.

Each complaint should include the name and contact information of the person filing the complaint. This person is called the complainant. Providing as much information as possible will help ensure that DPR’s Investigative Unit receives all of the information needed to start an Investigation. However, when appropriate, DPR may keep the complainant’s name confidential. DPR will make the determination based on the information submitted in the complaint.
Each complaint must state the name and location of the person or business the complaint is against. This person or business is called the respondent.

If you need to discuss your complaint with an investigator before submitting it, you may call (302) 744-4500 and ask to speak to an investigator.

What Happens Next?

When it receives a complaint, DPR sends the following within 15 days of receiving the complaint (one week if the complaint is about a licensee of the Board of Medical Licensure and Discipline):

Letter to the complainant to acknowledge receiving the complaint
Complaint information to the respondent

When appropriate, DPR may keep the complainant’s name confidential in the information sent to the respondent. The respondent may file an answer to the complaint within 20 calendar days of receiving the complaint. DPR will advise you of the progress of your complaint at least every 90 days until it is resolved.

To find out the status of your complaint during the complaint process, you may:

call DPR’s customer service line at (302) 744-4500,
email Investigations.dpr@delaware.gov, or
contact the investigator assigned to your complaint by selecting the Contact an Investigator link.

⚠️ Before You File a Complaint: Know What DPR Does Not Investigate