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If you are unable to reach us by phone, submit your inquiry via email at firstname.lastname@example.org. More Info
What do I do if I fail the national examination?
Answer: When you are approved to sit for the examination, you have two years from the date of your application to pass, and you can take the exam every 90 days. See www.aswb.org for more information. If you have not yet passed when the two years elapse, you must re-apply.
Does the Board have to pre-approve my continuing education for renewal purposes?
Answer: No. However, Section 7.0 of the Board’s Rules and Regulations explains the criteria for approved continuing education.
How do I change my name, address, email, or other contact information on my license record?
Answer: To change your name on your account outside of the renewal period, you must submit a Service Request on the dark blue banner in your DELPROS Dashboard. Here, you can upload a legal document showing the change (e.g., copy of a marriage certificate, divorce decree). During the renewal period, you can answer “yes” to the question when asked if you need to change your name and upload your legal name change documentation to your renewal application.
To change or add a mailing, physical, and/or public address in DELPROS by logging into your user account. Once on Your DELPROS Dashboard, you will see the license(s) that you hold in tiles. Click on the Options button in your license tile. Choose Change Address and follow the directions. This will change the address on your account and therefore every license you have.
To change your phone number(s) and email address online in DELPROS, log in to your user account and hover over the person icon in the dark blue banner on right hand side. Click on the Manage Profile link when it appears. Click on the EDIT THIS INFORMATION link. You may also add or change your birthdate here if it’s necessary.
I was “grandfathered” as a Clinical Social Worker in another state. Do I still need to pass the ASWB clinical exam?
How do I get a letter of good standing or verification sent to another state that requires it for licensure?
Answer: See Request License Verification.