In order to apply for a license or submit a service request, you must first have a DELPROS user account. To LOG IN or CREATE a DELPROS (Delaware Professional Regulation Online Services) user account:

1. Go to: https://delpros.delaware.gov/OH_HomePage.
2. Click GO on the Apply/Manage a License and Service Requests tile.
3. If you do not have a DELPROS user account, click the REGISTER button on the left side of page for NEW USERS.
4. If you already have a DELPROS user account, enter your email address and password on the right side for EXISTING USERS and click the LOGIN button.

DELPROS allows you to save your incomplete application and return to it later to finish the process. You only have six (6) months to submit your application once you begin.

• If you do not submit your application within six months of starting it, you will be required to restart the entire online application again.

You may check the status of your application online throughout the entire application process by using the “View Application Status” feature in DELPROS on your e-License dashboard.

1. Know the requirements for the license you are pursuing.
   • For more information on the requirements for licensure, refer to your profession’s License Law and Rules and Regulations.
2. Request and gather all documents required to upload on the Attachments page. All information and forms are located on your profession’s webpages.

On the ATTACHMENTS page of your application, you may be instructed to:

• either “attach” or “upload” the required document(s) directly to your application. This means you will find the document(s) saved on your computer or device and upload it to your application.

• click “acknowledge.” This means you will either have to mail the documents yourself or request the “third-party” mail the document(s) directly to the Board office.
  • Examples of “third-party forms” are transcripts from schools, employment verifications from a supervisor, and license verifications from another state.
• Forms requiring a supervisor signature, seal, or notary may have to be MAILED to the Board office directly UNLESS the document specifically indicates to UPLOAD the document.

The requirements for this license type are provided in the following section(s).

In addition to submitting the application and fee in DELPROS, you must submit:

• A Pharmacist-in-Charge Acknowledgement form, signed by the Pharmacy’s Pharmacist-In-Charge.
  • A PIC must hold a current Delaware Pharmacist license.
  • A PIC may serve as a PIC for only one pharmacy at a time.
  • The PIC of a Nuclear Pharmacy must be a Qualified Nuclear Pharmacist. He or she is responsible for all operations of the Pharmacy and must be personally on the premises at all times that the Pharmacy is open for business.
  • If the PIC has not previously served as a pharmacist-in-charge in Delaware, he or she must appear personally at a regularly scheduled Board meeting within 90 days of assuming the position.
  • A PIC must complete a Community Pharmacy Pharmacist-in-Charge Self-Inspection Report form by February 1 of each year.
  • Report PIC changes to the Board of Pharmacy within 10 days of the change using the Report of Pharmacist-in-Charge Change and Acknowledgment  form.
  • To receive news and alerts from the Delaware Board, a current email address is essential. To change the account user’s email address, log into your DELPROS user account and click on the Manage Profile link that is on the right hand side of the dark blue banner under the head icon. You can also change the facility email address by clicking on Manage Facility button in the same area.

• A list showing the following information for each owner, corporate officer, pharmacist and pharmacy employee listed on the application:
  • name
  • data of birth
  • Social Security Number
  • mailing address

• A copy of the plans for the pharmacy department.
  • Plans must be drawn to scale and should include the location of the sink, all doors, storage room, approved Schedule II controlled substance safe, security systems, and counters. For specific requirements, see 24 Del. C. §2533 and Section 3.0 of the Board’s Rules and Regulations.
  • Plans must also show the type of alarm system installed and the name, address, and phone of the provider.
  • If the plans are for a nuclear pharmacy, the plans must show the radioactive storage and product decay area.

• A sample patient profile that meets the requirements of Section 5.0 of the Board’s Rules and Regulations. Label each of the following required items on the sample profile:
  • Patient’s family name and first name
  • Patient’s address and phone number (or location in institution)
  • Patient’s gender and age or date of birth
  • Original date the medication is dispensed following receipt of the prescription
  • Number or designation for prescription
  • Prescriber’s name
  • Name, strength, quantity, directions and refill information of drug dispensed
  • Appropriate directions must also be present if medication is for patients in institutions
  • Initials of dispensing pharmacist and date of dispensing medication as a refill if those initials and date are not recorded on original prescription
  • If patient refuses to give all or part of the required information, indicate and initial in the appropriate area
  • Pharmacist comments relevant to the patient’s drug therapy, including any other information peculiar to the specific patient or drug
  • Notes on the patient’s allergies, idiosyncrasies, chronic diseases, frequently used over-the-counter medications.  If none, this must also be shown on the profile.

In addition to submitting the application, fee, and supporting documentation required in the previous section, in DELPROS, you must also submit:

• A copy of your approved Delaware Office of Radiation Control or Nuclear Regulatory Commission license.

In addition to meeting all the requirements above, the pharmacy must be inspected before opening. A pharmacy representative must notify the Board office when the pharmacy is ready for inspection. When the pharmacy passes the final inspection, the Board office will issue the license.

When a pharmacy facility has a pharmacist-in-charge change the OUTGOING (former) pharmacist must notify the Board of Pharmacy in writing within 10 days of termination as PIC. The INCOMING (new) pharmacist must complete and submit a Report of Pharmacist-in-Charge Change and Acknowledgment form to the Board of Pharmacy. Once reviewed, the changes will be documented on the facility’s license profile. These forms can be submitted via:

• upload in the DELPROS Portal as a Service Request for Manage Affiliations, if you have access to the facility’s license
• upload in the DELPROS Portal as “Submit Additional Documentation” under your license OPTIONS, if you have access to your individual license
• email to DPR customer service: customerservice.dpr@delaware.gov

If the Pharmacy is located in Delaware, the following additional requirements apply to the INCOMING (new) PIC (Section 3.1 and 3.7 of the Board’s Rules and Regulations):

• The incoming PIC must hold a Delaware Pharmacist license.
• The incoming PIC may serve as a PIC for only one pharmacy at a time (24 Del. C. § 2528 (a)(2)).
• If the incoming PIC has not previously served as a PIC in Delaware, he or she must appear personally at a regularly scheduled Board meeting within 90 days of assuming the position.
• The incoming PIC must complete the Community Pharmacy Pharmacist-in-Charge Self-Inspection Report form within 30 days of assuming the duties of PIC and by February 1 of each year thereafter. Retain the completed and signed printout of the form on the pharmacy premises.

The incoming PIC must complete an audit of all controlled substances within 24 hours of a PIC change and send a copy of this inventory to the Office of Controlled Substances (email or upload as “Submit Additional Documentation” to DELPROS), while retaining another copy on the pharmacy premises (Section 6.3 of the Committee’s Rules and Regulations).

If the in-state pharmacy stores and/or dispenses controlled substances, you must also apply for a Controlled Substance Facility license.

• Before dispensing controlled substances in Delaware, a pharmacy must have a Delaware Pharmacy permit, Delaware controlled substance registration and federal DEA permit.
• All pharmacies dispensing controlled substances must report to the Delaware Prescription Monitoring Program (PMP). For instructions on registering for the PMP, see the Uploader Guide.